01
Product & account help
Trouble installing the widget, configuring a browser extension or managing your workspace? Email support and include the project ID shown in your dashboard so we can help faster.
// help
Support
We're here to help you get the most out of Oneclik.
Whether you're setting up the widget for the first time, tuning your feedback pipeline or have a question about your account, we want to get you unblocked quickly. The quickest way to reach us is by email at support@oneclik.app, or use the button below to send us a message.
// getting started
Up and running in three steps
01
Add Oneclik
Drop in the web widget, install the Chrome extension, or add the mobile library. Setup takes a couple of lines.
02
Users report in one click
From inside your product, anyone can flag a bug, request a feature, or leave feedback - no account needed.
03
Tickets arrive ready
Oneclik attaches the full context and its AI drafts a title, description, and severity, then routes it to Jira or your dashboard.
// what we can help with
Pick the closest match
02
Billing & plans
Questions about pricing, upgrades, invoices or the AI add-on are handled by the same team - just drop us a line at support@oneclik.app.
03
Bug reports
Spotted something broken on oneclik.app itself? Send a short description and any steps to reproduce to support@oneclik.app and we'll take it from there.
// common questions
Answers to the usual questions
Before you reach out
A few details help us answer on the first reply:
- Your project ID (shown in your Oneclik dashboard)
- A link to the report, if the issue produced one
- Steps to reproduce, and what you expected to happen instead
- The browser and OS, or device, where it occurred
Typical reply time: within one business day.