Use cases

Their team. Your bugs. Real fixes.

From a checkout bug in a fashion marketplace to a stalled video in a lesson player - see how OneClik fits the way different teams work.

Built for any product with users

OneClik adapts to the workflows, compliance needs, and capture rules of your industry.

E-commerce

Capture checkout bugs with full session context before the user abandons cart.

Fintech

Reproduce regulated workflows with redacted PII baked into every report.

Healthtech

Capture issues in clinical apps and patient portals, with sensitive fields masked in the browser.

Edtech

Catch quiz, video, and grading bugs from teachers and students at scale.

Gaming & Media

FPS, console, and network logs attached to every player report.

B2B SaaS

Turn vague enterprise tickets into actionable engineering work in one click.

Use cases

Five scenarios. Five ways OneClik fits.

Each scenario walks through a common challenge and how teams in that industry use OneClik.

Scenario

How a fashion marketplace uses OneClik

E-commerce · multi-market storefront

The challenge

Support logs checkout complaints every week, but engineers can reproduce only a few of them. A broken payment flow in one market can cost a weekend of sales before anyone sees the error.

With OneClik

The widget sits in the checkout funnel, and support has the same button in the admin panel. Every report lands in the OneClik dashboard with the screenshot, console errors with stack traces, the failed network requests, and the shopper's locale, currency and payment method passed as metadata. The team sends the reports that matter to Jira as ready-to-triage tickets.

Scenario

How a regulated neobank uses OneClik

Financial services · GDPR-bound

The challenge

The KYC flow handles passport scans and address proofs, so QA can't share screenshots freely. Every report needs anonymising by hand, and many bugs never get reported.

With OneClik

Sensitive fields are marked for redaction and masked in the browser before anything is captured, so reports carry the evidence without the personal data. The AI summary describes the user impact in plain language, and the team sends each report to a private Jira project.

Scenario

How an insurer uses OneClik

Insurance · multi-country claims portal

The challenge

Adjusters and brokers hit failures mid-claim, such as an upload that silently fails or a premium that doesn't match the quote. They report them hours later by email, often with policy numbers in the screenshots.

With OneClik

A button in the claims portal and broker workbench captures the problem in one click, with policy numbers, names and IBANs masked in the browser. The product line and country travel with each report as metadata, and the AI drafts an engineering-ready title and summary.

Scenario

How a K-12 learning platform uses OneClik

Edtech · students on Chromebooks

The challenge

When a quiz won't submit or a video stalls, students give up. Complaints reach the product team second-hand, with every technical detail lost along the way.

With OneClik

A "Something not working?" button in every lesson player lets students report in one click, with the lesson ID, browser and console attached. Similar reports are grouped into one issue with a count, so the team sees one problem reported many times rather than a pile of separate tickets.

Scenario

How a streaming provider uses OneClik

Media & streaming · web, iOS and Android apps

The challenge

When playback fails, social channels fill with "video won't play", and engineers spend hours working out which app version, device and region viewers are on.

With OneClik

A "Report a problem" button in each player, through the web widget and the mobile SDK, captures the app build, device, console errors and network requests at the moment of the tap. The team sends playback reports to its Slack incident channel.

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